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Shipping and Returns

 

 

Shipment : 

All pieces are handmade by our small team in London, please allow up to 5 working days before the shipment. We appreciate your patience. If you need to receive your order by a certain date, please email sweetlimejuicelondon@gmail.com with the subject line RUSH ORDER and we'll come up with the best option for you.

 

All orders are shipped via Royal Mail or DHL express international followed by a tracking number.

Transit time: 1-3 days or next day within the UK

                       5-7 days or 1-2 days (express) for Europe and International

 

Please note that non-UK customers are responsible for any additional duties and fees when your package arrived depending on your country's customs policies.

Returns :

 

We gladly accept returns and exchanges within 14 days from the date you received your order.  Any unwanted items must be shipped/postmarked within 14 days of receipt. You must return the item(s) in unused condition with the original packaging intact and the invoice.

Customers are responsible for the return shipping costs unless the product(s) received is faulty.  Please retain the proof of posting from your courier when you returning the good(s). We are not responsible for the damage or loss of any items during transit back to the S'L'J London office. 

 

Please email sweetlimejuicelondon@gmail.com to start the return/exchange process and make sure to state your order number and the name of the item(s) you wish to return. Once you have received a confirmation from us, please send the package to the address below. We will process the refund as soon as we received the item.

 

Return address :

Flat 104, Stratosphere Tower,

55 Great Eastern road

London

E15 1DS

 

Returns :

Purchased items are only exchangeable into a different size and colour upon receipt of returned items and are based on stock availability. Exchanges are shipped back to the customer free of charge. If you are interested in a different item, please return your item(s) to us and simply purchase the desired piece.

 

Refunds :

We will immediately notify you on the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your original payment method. Depending on your bank's policies, you will receive the credit after a further few days. Please note that we will not refund the return shipping fee unless the product(s) received is faulty. We will also not refund additional duties, taxes, or any other charges that may occur for orders outside of the UK and shipping costs for uncollected packages will not be refunded.